Manual para el Trabajo Social Comunitario

Este libro desarrolla los contenidos del módulo profesional de Atención al Cliente del Título Profesional Básico en Cocina y Restauración, perteneciente a la familia profesional de Hostelería y Turismo, según el Real Decreto 127/2014, de 28 de febrero. Atención al cliente comienza introduciéndonos en el mundo de la comunicación. Nos adentra en sus elementos, el proceso comunicativo, las barreras que pueden surgir y los tipos de comunicación que es necesario conocer para fomentar la motivación tan necesaria en la atención al cliente. A continuación, se centra en la actuación del ...

Readers will discover what you can do at a post office, such as buying stamps, checking a PO box, and sending a letter. This book's easy-to-follow narrative makes it perfect for beginning readers. A photo glossary offers new vocabulary, while a website link page suggests routes to more information.

When rocks change because of environmental conditions, the new rocks are called metamorphic rocks. A rock's chemical or physical makeup may change because of conditions such as temperature, stress, or pressure. Your readers will learn fascinating facts including where metamorphic rocks are most commonly found, the different types of metamorphism, and how metamorphic rocks are identified. Full-color photographs depict these rocks in nature. A helpful graphic organizer shows how these fascinating rocks form.

Young readers are introduced to the concept of habitats in this colorful book. Each spread describes a different habitat and the animals that live there. Children will learn about habitats in forests, deserts, grasslands, wetlands, on mountains, and in the Arctic and Antarctic. An activity asks readers to use what they have learned to match photos of habitats with their habitat names.