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Este libro desarrolla los contenidos del módulo profesional de Atención al Cliente del Título Profesional Básico en Cocina y Restauración, perteneciente a la familia profesional de Hostelería y Turismo, según el Real Decreto 127/2014, de 28 de febrero. Atención al cliente comienza introduciéndonos en el mundo de la comunicación. Nos adentra en sus elementos, el proceso comunicativo, las barreras que pueden surgir y los tipos de comunicación que es necesario conocer para fomentar la motivación tan necesaria en la atención al cliente. A continuación, se centra en la actuación del ...

Stephen F. Austin grew up to become known as the Father of Texas. Readers can learn about his interesting and incredible life in this appealing biography that has been translated into Spanish and highlights both Austin's life and Texas history. Through vivid images and illustrations, supportive text, an accommodating glossary and index, and fascinating facts, readers will learn about Texas pioneers, the empresario system, Freemasons, and how Austin became such an important figure in Texas history. This 6-Pack includes six copies of this title and a lesson plan.

Martin Luther King, Jr. believed in fighting for Civil Rights for all people. In this Spanish-translated biography, readers will learn about his inspirational life as he fought for equality of African Americans through nonviolence. The rich photos, supportive text, helpful glossary, timeline, table of contents, and index give readers important information for understanding King's fight against Jim Crow Laws.

When her mother was worn out from caring for her five sisters, her father gave her lessons in brushwork and color. When polio kept her bedridden for nine months, drawing saved her from boredom. When a bus accident left her in unimaginable agony, her paintings expressed her pain and depression - and eventually, her joys and her loves. Over and over again, Frida Kahlo turned the challenges of her life into art. Now Jonah Winter and Ana Juan have drawn on both the art and the life to create a playful, insightful tribute to one of the twentieth century's most influential artists. Viva Frida!