Pequeños poderosos: Cosas diminutas, grandes resultados (Mighty Micros: Little Things, Big Results) 6-Pack

Este libro desarrolla los contenidos del módulo profesional de Atención al Cliente del Título Profesional Básico en Cocina y Restauración, perteneciente a la familia profesional de Hostelería y Turismo, según el Real Decreto 127/2014, de 28 de febrero. Atención al cliente comienza introduciéndonos en el mundo de la comunicación. Nos adentra en sus elementos, el proceso comunicativo, las barreras que pueden surgir y los tipos de comunicación que es necesario conocer para fomentar la motivación tan necesaria en la atención al cliente. A continuación, se centra en la actuación del ...

Why did the Civil War begin? Which states were part of the Union and which were part of the Confederacy? Readers will learn the answers to these questions and more as they move through this fascinating nonfiction Spanish-translated book. The easy-to-read text, engaging facts, and vivid images and illustrations help highlight some of the aspects that led up to the Civil War including the slavery, the Underground Railroad, abolitionists, the Fugitive Slave Act, the Dred Scott Decision, and the Lincoln-Douglas debates. The accessible table of contents works in conjunction with the supportive...

Surveys the life of Sojourner Truth, who escaped from slavery and became famous as an advocate of equal rights for women and blacks.

Take a trip to the city and practice addition! This charming title follows the story of a family who visits the city for the day, discovering how many ways addition and early STEM skills are a part of transportation and daily life. Students will add ticket prices, travel times, passengers, taxis, and more! Vibrant images, fun practice problems, and helpful mathematical charts help young readers practice addition and early STEM themes. This book makes addition fun and encourages children to see what they can add in their daily lives!